Q&A


Other questions


Who should I contact for inquiries?

We will all do our utmost to help you, so please feel free to contact our sales department either by phone (+81-(0)42-378-2210) or by mail (shinagawa@shinagawa-net.co.jp).


Can I get on-site explanations of how to use the products?

Regarding basic use, we can assist you either by phone or mail, based on the instruction manual.
If you have questions regarding piping or special use, please feel free to contact us, and we will do our best to help you.
We would be happy to receive you at our facilities and show you both our production and calibration methods.


I would like to use a third-party counter. Is this possible?

Assuming the counter is compatible with our pulse output, this would not be a problem. Please contact us for technical specifications.
Please understand that we can not provide support when our counters are used with third-party meters or vice versa.


Can I connect to a data logger?

The pulse transmitter requires an external power supply, so as long as it can provide power, this is should be doable.
Depending on specification, some equipment can not be connected. Plese contact us for details.


We use the meter connected to a counter and a computer. Can you provide the information necessary for making an original program?

Depending on the equipment in question, this may or may not be possible. For more information, please contact us.


Which counter should I use? What are the differences?

Please refer to the counter comparison table
If you need more information, please contact us.


Which languages can you provide the documentation in?

At present, we only have Japanese and English documentation available.


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